{
 "nome": "Dois canais oficiais de reclamação em telecom",
 "descricao": "A resolução declarada pelo consumidor no canal da Anatel, cruzada com a do Consumidor.gov, nas onze prestadoras do módulo, mais a série mensal de cada uma.",
 "geradoEm": "2026-09-28",
 "janela": "2025-07 a 2026-06",
 "licenca": "CC-BY-4.0",
 "atribuicao": "DNACX, https://dnacx.online/reclamacao-por-cliente/melhor-operadora-de-celular",
 "fontes": {
  "anatel": "Anatel, Consumidor - Indicadores de Qualidade de Atendimento, base de reclamações do Anatel Consumidor",
  "consumidorGov": "Consumidor.gov.br, base completa"
 },
 "base": {
  "inicio": "2019-11",
  "fim": "2026-09",
  "meses": 83,
  "reclamacoes": 11926087
 },
 "minimoNaCelula": 30,
 "prestadoras": [
  {
   "nome": "TELECOM AMERICAS",
   "anatel": "CLARO",
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   "resolvidasAnatel": 74.7,
   "reabertasAnatel": 13.4,
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   "reclamacoesCgov": 90255,
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   "reclamacoesMovel": 248442,
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   "prazoDiasMovel": 7.3,
   "parteMovel": 54.5,
   "serie": [
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     "mes": "2025-07",
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    {
     "mes": "2025-08",
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    },
    {
     "mes": "2025-09",
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     "resolvidas": 75
    },
    {
     "mes": "2025-10",
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    },
    {
     "mes": "2025-11",
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    {
     "mes": "2025-12",
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     "resolvidas": 72.4
    },
    {
     "mes": "2026-01",
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     "resolvidas": 73.4
    },
    {
     "mes": "2026-02",
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     "resolvidas": 72.7
    },
    {
     "mes": "2026-03",
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    },
    {
     "mes": "2026-04",
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    {
     "mes": "2026-05",
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    },
    {
     "mes": "2026-06",
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   ]
  },
  {
   "nome": "TELEFONICA",
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     "mes": "2025-07",
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    {
     "mes": "2025-08",
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     "resolvidas": 72.3
    },
    {
     "mes": "2025-09",
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     "resolvidas": 70.9
    },
    {
     "mes": "2025-10",
     "avaliadas": 10558,
     "resolvidas": 73.4
    },
    {
     "mes": "2025-11",
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     "resolvidas": 72.4
    },
    {
     "mes": "2025-12",
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     "resolvidas": 69.8
    },
    {
     "mes": "2026-01",
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     "resolvidas": 68
    },
    {
     "mes": "2026-02",
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     "resolvidas": 68.4
    },
    {
     "mes": "2026-03",
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    {
     "mes": "2026-04",
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    {
     "mes": "2026-05",
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    {
     "mes": "2026-06",
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   ]
  },
  {
   "nome": "TELECOM ITALIA",
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     "mes": "2025-07",
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    },
    {
     "mes": "2025-08",
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    },
    {
     "mes": "2025-09",
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     "resolvidas": 79.6
    },
    {
     "mes": "2025-10",
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    },
    {
     "mes": "2025-11",
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    {
     "mes": "2025-12",
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    {
     "mes": "2026-01",
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    {
     "mes": "2026-02",
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    {
     "mes": "2026-03",
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     "mes": "2026-04",
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    {
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   ]
  },
  {
   "nome": "SKY",
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     "mes": "2025-08",
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    {
     "mes": "2025-09",
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    },
    {
     "mes": "2025-10",
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     "mes": "2025-11",
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    {
     "mes": "2025-12",
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     "mes": "2026-01",
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    {
     "mes": "2026-02",
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    {
     "mes": "2026-03",
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    {
     "mes": "2026-04",
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    {
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   ]
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  {
   "nome": "GIGA MAIS FIBRA",
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     "mes": "2025-09",
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     "mes": "2025-11",
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    {
     "mes": "2025-12",
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     "mes": "2026-01",
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    {
     "mes": "2026-02",
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     "mes": "2026-03",
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    {
     "mes": "2026-06",
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   ]
  },
  {
   "nome": "ALGAR (CTBC TELECOM)",
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  {
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     "mes": "2025-12",
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     "mes": "2026-01",
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     "mes": "2026-02",
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     "mes": "2026-03",
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   "nome": "HUGHES",
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     "mes": "2026-01",
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    {
     "mes": "2026-02",
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    {
     "mes": "2026-03",
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    {
     "mes": "2026-04",
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     "mes": "2026-06",
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    }
   ]
  }
 ]
}