{
 "nome": "Resolução de reclamação no comércio eletrônico",
 "descricao": "Fatia das reclamações do Consumidor.gov.br contra o setor Comércio Eletrônico em que o consumidor declarou o problema resolvido, mês a mês.",
 "geradoEm": "2026-09-15",
 "janela": "2014-05 a 2025-03",
 "licenca": "CC-BY-4.0",
 "atribuicao": "DNACX, https://dnacx.online/reclamacao-por-cliente/comercio-eletronico",
 "fonte": "Consumidor.gov.br (Senacon/MJSP), base completa, recuperada via Internet Archive (fonte original dados.mj.gov.br fora do ar desde 10/09/2026)",
 "denominador": "reclamações avaliadas, ou seja, aquelas em que o consumidor disse se ficou resolvido",
 "observacao": "Sem coluna de segmento de jan a jul/2020 (limitação da fonte). Última captura disponível na base local: março de 2025 (dados.mj.gov.br saiu do ar antes de publicar meses mais recentes no Internet Archive).",
 "serie": [
  {
   "mes": "2014-05",
   "taxa": 50,
   "avaliadas": 2
  },
  {
   "mes": "2014-06",
   "taxa": 45.9,
   "avaliadas": 37
  },
  {
   "mes": "2014-07",
   "taxa": 51.8,
   "avaliadas": 330
  },
  {
   "mes": "2014-08",
   "taxa": 47.3,
   "avaliadas": 510
  },
  {
   "mes": "2014-09",
   "taxa": 52.2,
   "avaliadas": 623
  },
  {
   "mes": "2014-10",
   "taxa": 56.9,
   "avaliadas": 682
  },
  {
   "mes": "2014-11",
   "taxa": 58.7,
   "avaliadas": 632
  },
  {
   "mes": "2014-12",
   "taxa": 44.9,
   "avaliadas": 839
  },
  {
   "mes": "2015-01",
   "taxa": 43.2,
   "avaliadas": 873
  },
  {
   "mes": "2015-02",
   "taxa": 45.6,
   "avaliadas": 873
  },
  {
   "mes": "2015-03",
   "taxa": 44.3,
   "avaliadas": 1611
  },
  {
   "mes": "2015-04",
   "taxa": 40.6,
   "avaliadas": 1072
  },
  {
   "mes": "2015-05",
   "taxa": 42.7,
   "avaliadas": 768
  },
  {
   "mes": "2015-06",
   "taxa": 47.9,
   "avaliadas": 703
  },
  {
   "mes": "2015-07",
   "taxa": 45.4,
   "avaliadas": 859
  },
  {
   "mes": "2015-08",
   "taxa": 46,
   "avaliadas": 776
  },
  {
   "mes": "2015-09",
   "taxa": 51.1,
   "avaliadas": 842
  },
  {
   "mes": "2015-10",
   "taxa": 45.5,
   "avaliadas": 749
  },
  {
   "mes": "2015-11",
   "taxa": 35.6,
   "avaliadas": 1103
  },
  {
   "mes": "2015-12",
   "taxa": 36.4,
   "avaliadas": 1542
  },
  {
   "mes": "2016-01",
   "taxa": 35.8,
   "avaliadas": 1370
  },
  {
   "mes": "2016-02",
   "taxa": 44.4,
   "avaliadas": 985
  },
  {
   "mes": "2016-03",
   "taxa": 41.9,
   "avaliadas": 1150
  },
  {
   "mes": "2016-04",
   "taxa": 44.8,
   "avaliadas": 1112
  },
  {
   "mes": "2016-05",
   "taxa": 29.9,
   "avaliadas": 1339
  },
  {
   "mes": "2016-06",
   "taxa": 29.5,
   "avaliadas": 1781
  },
  {
   "mes": "2016-07",
   "taxa": 28.2,
   "avaliadas": 1703
  },
  {
   "mes": "2016-08",
   "taxa": 29.8,
   "avaliadas": 1374
  },
  {
   "mes": "2016-09",
   "taxa": 34.9,
   "avaliadas": 1053
  },
  {
   "mes": "2016-10",
   "taxa": 36.7,
   "avaliadas": 1062
  },
  {
   "mes": "2016-11",
   "taxa": 40.2,
   "avaliadas": 1235
  },
  {
   "mes": "2016-12",
   "taxa": 38.8,
   "avaliadas": 1689
  },
  {
   "mes": "2017-01",
   "taxa": 40.1,
   "avaliadas": 2291
  },
  {
   "mes": "2017-02",
   "taxa": 40.1,
   "avaliadas": 1556
  },
  {
   "mes": "2017-03",
   "taxa": 41.5,
   "avaliadas": 2073
  },
  {
   "mes": "2017-04",
   "taxa": 41.1,
   "avaliadas": 1961
  },
  {
   "mes": "2017-05",
   "taxa": 42.8,
   "avaliadas": 1919
  },
  {
   "mes": "2017-06",
   "taxa": 50.1,
   "avaliadas": 1694
  },
  {
   "mes": "2017-07",
   "taxa": 55.1,
   "avaliadas": 1536
  },
  {
   "mes": "2017-08",
   "taxa": 59.6,
   "avaliadas": 1485
  },
  {
   "mes": "2017-09",
   "taxa": 58,
   "avaliadas": 1530
  },
  {
   "mes": "2017-10",
   "taxa": 57.4,
   "avaliadas": 1724
  },
  {
   "mes": "2017-11",
   "taxa": 54.4,
   "avaliadas": 1755
  },
  {
   "mes": "2017-12",
   "taxa": 51,
   "avaliadas": 2420
  },
  {
   "mes": "2018-01",
   "taxa": 45.8,
   "avaliadas": 3732
  },
  {
   "mes": "2018-02",
   "taxa": 43.3,
   "avaliadas": 2910
  },
  {
   "mes": "2018-03",
   "taxa": 46.6,
   "avaliadas": 2596
  },
  {
   "mes": "2018-04",
   "taxa": 53.9,
   "avaliadas": 2261
  },
  {
   "mes": "2018-05",
   "taxa": 56.1,
   "avaliadas": 2373
  },
  {
   "mes": "2018-06",
   "taxa": 60.5,
   "avaliadas": 2057
  },
  {
   "mes": "2018-07",
   "taxa": 59.3,
   "avaliadas": 2059
  },
  {
   "mes": "2018-08",
   "taxa": 61.5,
   "avaliadas": 1960
  },
  {
   "mes": "2018-09",
   "taxa": 60.7,
   "avaliadas": 1703
  },
  {
   "mes": "2018-10",
   "taxa": 62.4,
   "avaliadas": 1909
  },
  {
   "mes": "2018-11",
   "taxa": 63,
   "avaliadas": 1963
  },
  {
   "mes": "2018-12",
   "taxa": 51.9,
   "avaliadas": 3357
  },
  {
   "mes": "2019-01",
   "taxa": 49.1,
   "avaliadas": 7267
  },
  {
   "mes": "2019-02",
   "taxa": 52.4,
   "avaliadas": 3084
  },
  {
   "mes": "2019-03",
   "taxa": 57,
   "avaliadas": 2488
  },
  {
   "mes": "2019-04",
   "taxa": 54,
   "avaliadas": 2968
  },
  {
   "mes": "2019-05",
   "taxa": 56.6,
   "avaliadas": 2662
  },
  {
   "mes": "2019-06",
   "taxa": 61.2,
   "avaliadas": 2338
  },
  {
   "mes": "2019-07",
   "taxa": 57.5,
   "avaliadas": 2680
  },
  {
   "mes": "2019-08",
   "taxa": 56.5,
   "avaliadas": 3262
  },
  {
   "mes": "2019-09",
   "taxa": 57.8,
   "avaliadas": 3214
  },
  {
   "mes": "2019-10",
   "taxa": 52.1,
   "avaliadas": 3531
  },
  {
   "mes": "2019-11",
   "taxa": 54.2,
   "avaliadas": 3532
  },
  {
   "mes": "2019-12",
   "taxa": 54.4,
   "avaliadas": 4659
  },
  {
   "mes": "2020-08",
   "taxa": 54.9,
   "avaliadas": 7841
  },
  {
   "mes": "2020-09",
   "taxa": 56.7,
   "avaliadas": 6172
  },
  {
   "mes": "2020-10",
   "taxa": 57.9,
   "avaliadas": 5481
  },
  {
   "mes": "2020-11",
   "taxa": 61.5,
   "avaliadas": 4907
  },
  {
   "mes": "2020-12",
   "taxa": 61.1,
   "avaliadas": 6095
  },
  {
   "mes": "2021-01",
   "taxa": 61.2,
   "avaliadas": 6626
  },
  {
   "mes": "2021-02",
   "taxa": 57.2,
   "avaliadas": 5162
  },
  {
   "mes": "2021-03",
   "taxa": 61.1,
   "avaliadas": 5075
  },
  {
   "mes": "2021-04",
   "taxa": 65.7,
   "avaliadas": 4797
  },
  {
   "mes": "2021-05",
   "taxa": 69.5,
   "avaliadas": 4811
  },
  {
   "mes": "2021-06",
   "taxa": 68.4,
   "avaliadas": 4790
  },
  {
   "mes": "2021-07",
   "taxa": 63.7,
   "avaliadas": 4996
  },
  {
   "mes": "2021-08",
   "taxa": 63.7,
   "avaliadas": 5080
  },
  {
   "mes": "2021-09",
   "taxa": 61.2,
   "avaliadas": 4523
  },
  {
   "mes": "2021-10",
   "taxa": 51,
   "avaliadas": 261
  },
  {
   "mes": "2021-11",
   "taxa": 61.5,
   "avaliadas": 4806
  },
  {
   "mes": "2021-12",
   "taxa": 56.6,
   "avaliadas": 7010
  },
  {
   "mes": "2022-01",
   "taxa": 58.8,
   "avaliadas": 6852
  },
  {
   "mes": "2022-02",
   "taxa": 51.4,
   "avaliadas": 5540
  },
  {
   "mes": "2022-03",
   "taxa": 54,
   "avaliadas": 5509
  },
  {
   "mes": "2022-04",
   "taxa": 56.7,
   "avaliadas": 4705
  },
  {
   "mes": "2022-05",
   "taxa": 57.6,
   "avaliadas": 4735
  },
  {
   "mes": "2022-06",
   "taxa": 57.7,
   "avaliadas": 4753
  },
  {
   "mes": "2022-07",
   "taxa": 59,
   "avaliadas": 4625
  },
  {
   "mes": "2022-09",
   "taxa": 58.6,
   "avaliadas": 4037
  },
  {
   "mes": "2022-12",
   "taxa": 59.9,
   "avaliadas": 6499
  },
  {
   "mes": "2023-01",
   "taxa": 56.3,
   "avaliadas": 7955
  },
  {
   "mes": "2023-02",
   "taxa": 54,
   "avaliadas": 5257
  },
  {
   "mes": "2023-03",
   "taxa": 56.3,
   "avaliadas": 5150
  },
  {
   "mes": "2023-04",
   "taxa": 56.3,
   "avaliadas": 4329
  },
  {
   "mes": "2023-05",
   "taxa": 59.2,
   "avaliadas": 4404
  },
  {
   "mes": "2023-06",
   "taxa": 56.9,
   "avaliadas": 4170
  },
  {
   "mes": "2023-07",
   "taxa": 56.5,
   "avaliadas": 3930
  },
  {
   "mes": "2023-08",
   "taxa": 57.9,
   "avaliadas": 4018
  },
  {
   "mes": "2023-10",
   "taxa": 55.2,
   "avaliadas": 2770
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  {
   "mes": "2023-11",
   "taxa": 57.3,
   "avaliadas": 2735
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  {
   "mes": "2023-12",
   "taxa": 59.4,
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  {
   "mes": "2024-01",
   "taxa": 57.7,
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  {
   "mes": "2024-02",
   "taxa": 52.7,
   "avaliadas": 3368
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  {
   "mes": "2024-03",
   "taxa": 50.8,
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  {
   "mes": "2024-04",
   "taxa": 57,
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  {
   "mes": "2024-05",
   "taxa": 53.4,
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   "mes": "2024-06",
   "taxa": 59.8,
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  {
   "mes": "2024-08",
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   "mes": "2024-09",
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   "mes": "2024-10",
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   "mes": "2024-11",
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  {
   "mes": "2024-12",
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  {
   "mes": "2025-01",
   "taxa": 59.9,
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  {
   "mes": "2025-02",
   "taxa": 56,
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  {
   "mes": "2025-03",
   "taxa": 54.8,
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 ]
}