{
 "nome": "Resolução de reclamação por setor",
 "descricao": "Fatia das reclamações do Consumidor.gov.br em que o consumidor declarou o problema resolvido, mês a mês, em cinco setores e no total.",
 "geradoEm": "2026-09-10",
 "janela": "2014-05 a 2025-03",
 "licenca": "CC-BY-4.0",
 "atribuicao": "DNACX, https://dnacx.online/reclamacao-por-cliente/reclamacao-no-consumidor-gov-resolve",
 "fonte": "Consumidor.gov.br (Senacon/MJSP), base completa, recuperada do Internet Archive",
 "denominador": "reclamações avaliadas, ou seja, aquelas em que o consumidor disse se ficou resolvido",
 "buracos": "De janeiro a julho de 2020 a fonte não publica a coluna de segmento de mercado, que só aparece a partir de agosto de 2020: esses sete meses não existem em nenhuma série setorial. Captura truncada no Internet Archive, excluída: 2021-10. Sem cobertura no arquivo: 2022-08, 2022-10, 2022-11, 2023-09, 2024-07, 2025-04, e de 2025-05 em diante.",
 "series": {
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    "mes": "2014-05",
    "resolvidas": 42,
    "avaliadas": 58,
    "taxa": 72.4
   },
   {
    "mes": "2014-06",
    "resolvidas": 255,
    "avaliadas": 431,
    "taxa": 59.2
   },
   {
    "mes": "2014-07",
    "resolvidas": 2045,
    "avaliadas": 4111,
    "taxa": 49.7
   },
   {
    "mes": "2014-08",
    "resolvidas": 2384,
    "avaliadas": 3986,
    "taxa": 59.8
   },
   {
    "mes": "2014-09",
    "resolvidas": 2687,
    "avaliadas": 4350,
    "taxa": 61.8
   },
   {
    "mes": "2014-10",
    "resolvidas": 2708,
    "avaliadas": 4228,
    "taxa": 64
   },
   {
    "mes": "2014-11",
    "resolvidas": 2962,
    "avaliadas": 4421,
    "taxa": 67
   },
   {
    "mes": "2014-12",
    "resolvidas": 3321,
    "avaliadas": 5245,
    "taxa": 63.3
   },
   {
    "mes": "2015-01",
    "resolvidas": 3287,
    "avaliadas": 5147,
    "taxa": 63.9
   },
   {
    "mes": "2015-02",
    "resolvidas": 4125,
    "avaliadas": 6439,
    "taxa": 64.1
   },
   {
    "mes": "2015-03",
    "resolvidas": 7328,
    "avaliadas": 12587,
    "taxa": 58.2
   },
   {
    "mes": "2015-04",
    "resolvidas": 5667,
    "avaliadas": 9094,
    "taxa": 62.3
   },
   {
    "mes": "2015-05",
    "resolvidas": 6055,
    "avaliadas": 9155,
    "taxa": 66.1
   },
   {
    "mes": "2015-06",
    "resolvidas": 5942,
    "avaliadas": 9214,
    "taxa": 64.5
   },
   {
    "mes": "2015-07",
    "resolvidas": 5601,
    "avaliadas": 8569,
    "taxa": 65.4
   },
   {
    "mes": "2015-08",
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    "taxa": 65.3
   },
   {
    "mes": "2015-09",
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    "taxa": 68.4
   },
   {
    "mes": "2015-10",
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    "avaliadas": 11114,
    "taxa": 60.6
   },
   {
    "mes": "2015-11",
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    "avaliadas": 11561,
    "taxa": 61.1
   },
   {
    "mes": "2015-12",
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    "taxa": 60.7
   },
   {
    "mes": "2016-01",
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    "taxa": 64.4
   },
   {
    "mes": "2016-02",
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    "avaliadas": 9682,
    "taxa": 65.8
   },
   {
    "mes": "2016-03",
    "resolvidas": 7644,
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    "taxa": 66.3
   },
   {
    "mes": "2016-04",
    "resolvidas": 7523,
    "avaliadas": 11429,
    "taxa": 65.8
   },
   {
    "mes": "2016-05",
    "resolvidas": 10281,
    "avaliadas": 15952,
    "taxa": 64.4
   },
   {
    "mes": "2016-06",
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    "taxa": 64
   },
   {
    "mes": "2016-07",
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    "avaliadas": 16310,
    "taxa": 66.1
   },
   {
    "mes": "2016-08",
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    "avaliadas": 17196,
    "taxa": 68.1
   },
   {
    "mes": "2016-09",
    "resolvidas": 10310,
    "avaliadas": 15130,
    "taxa": 68.1
   },
   {
    "mes": "2016-10",
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    "avaliadas": 14068,
    "taxa": 67.2
   },
   {
    "mes": "2016-11",
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   },
   {
    "mes": "2016-12",
    "resolvidas": 11274,
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    "taxa": 67
   },
   {
    "mes": "2017-01",
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    "avaliadas": 18407,
    "taxa": 65.5
   },
   {
    "mes": "2017-02",
    "resolvidas": 10972,
    "avaliadas": 16099,
    "taxa": 68.2
   },
   {
    "mes": "2017-03",
    "resolvidas": 16045,
    "avaliadas": 23122,
    "taxa": 69.4
   },
   {
    "mes": "2017-04",
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    "avaliadas": 21239,
    "taxa": 68.3
   },
   {
    "mes": "2017-05",
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    "avaliadas": 26544,
    "taxa": 66
   },
   {
    "mes": "2017-06",
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    "taxa": 64.3
   },
   {
    "mes": "2017-07",
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    "taxa": 66.3
   },
   {
    "mes": "2017-08",
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   },
   {
    "mes": "2017-09",
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   },
   {
    "mes": "2017-10",
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    "avaliadas": 24725,
    "taxa": 67.7
   },
   {
    "mes": "2017-11",
    "resolvidas": 16676,
    "avaliadas": 24531,
    "taxa": 68
   },
   {
    "mes": "2017-12",
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    "taxa": 67.3
   },
   {
    "mes": "2018-01",
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    "avaliadas": 27732,
    "taxa": 65.5
   },
   {
    "mes": "2018-02",
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    "avaliadas": 25852,
    "taxa": 65.8
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   {
    "mes": "2018-03",
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    "avaliadas": 29034,
    "taxa": 67.9
   },
   {
    "mes": "2018-04",
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    "taxa": 68.1
   },
   {
    "mes": "2018-05",
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    "avaliadas": 33694,
    "taxa": 65.4
   },
   {
    "mes": "2018-06",
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    "avaliadas": 30925,
    "taxa": 66.8
   },
   {
    "mes": "2018-07",
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    "taxa": 69.6
   },
   {
    "mes": "2018-08",
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   {
    "mes": "2018-09",
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    "avaliadas": 28332,
    "taxa": 69
   },
   {
    "mes": "2018-10",
    "resolvidas": 21567,
    "avaliadas": 31094,
    "taxa": 69.4
   },
   {
    "mes": "2018-11",
    "resolvidas": 20273,
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    "taxa": 68.6
   },
   {
    "mes": "2018-12",
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    "taxa": 65.8
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   {
    "mes": "2019-01",
    "resolvidas": 31283,
    "avaliadas": 47953,
    "taxa": 65.2
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   {
    "mes": "2019-02",
    "resolvidas": 21711,
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    "taxa": 68.1
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   {
    "mes": "2019-03",
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    "avaliadas": 31573,
    "taxa": 67
   },
   {
    "mes": "2019-04",
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    "taxa": 66.5
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   {
    "mes": "2019-05",
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   {
    "mes": "2019-06",
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   {
    "mes": "2019-07",
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   {
    "mes": "2019-08",
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   {
    "mes": "2019-09",
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   {
    "mes": "2019-10",
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    "mes": "2019-11",
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    "mes": "2019-12",
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    "mes": "2020-12",
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    "mes": "2021-01",
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    "mes": "2021-02",
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    "mes": "2021-05",
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    "mes": "2021-06",
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    "mes": "2021-07",
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    "mes": "2021-08",
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    "mes": "2021-09",
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    "mes": "2017-11",
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    "mes": "2017-12",
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    "mes": "2018-01",
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    "mes": "2018-02",
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    "mes": "2018-03",
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    "mes": "2018-04",
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    "mes": "2018-05",
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    "mes": "2018-06",
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    "mes": "2018-07",
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    "mes": "2018-08",
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    "mes": "2018-09",
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    "mes": "2018-10",
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    "mes": "2018-11",
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    "mes": "2018-12",
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    "mes": "2019-01",
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    "mes": "2019-02",
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   {
    "mes": "2019-03",
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   {
    "mes": "2019-04",
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   {
    "mes": "2019-05",
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    "mes": "2019-06",
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    "mes": "2019-07",
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    "mes": "2019-08",
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    "mes": "2019-09",
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    "mes": "2019-10",
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    "mes": "2019-11",
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    "mes": "2019-12",
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    "mes": "2020-08",
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    "mes": "2020-09",
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   {
    "mes": "2020-10",
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    "mes": "2020-11",
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    "mes": "2020-12",
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    "mes": "2021-01",
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   {
    "mes": "2021-02",
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   {
    "mes": "2021-03",
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   {
    "mes": "2021-04",
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   {
    "mes": "2021-05",
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    "mes": "2021-06",
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    "mes": "2021-07",
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    "mes": "2021-08",
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    "mes": "2021-12",
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    "mes": "2022-01",
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    "mes": "2022-02",
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    "mes": "2022-03",
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    "mes": "2022-04",
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    "mes": "2022-05",
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    "mes": "2023-03",
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    "mes": "2023-04",
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    "mes": "2023-05",
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    "mes": "2023-06",
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    "mes": "2024-01",
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    "mes": "2024-02",
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    "mes": "2024-03",
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    "mes": "2024-04",
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    "mes": "2024-05",
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    "mes": "2024-06",
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 }
}