{
  "titulo": "Taxa de abandono de call center: o que a regulação brasileira mede",
  "url": "https://dnacx.online/taxa-de-abandono-call-center",
  "licenca": "ODbL-1.0",
  "licencaUrl": "https://opendatacommons.org/licenses/odbl/1-0/",
  "aviso": "Contém informações de Indicadores de Qualidade do Atendimento Telefônico (ANEEL, https://dadosabertos.aneel.gov.br/dataset/indicadores-de-qualidade-do-atendimento-telefonico), disponibilizadas sob a Open Database License (ODbL) 1.0, https://opendatacommons.org/licenses/odbl/1-0/.",
  "fonte": {
    "orgao": "ANEEL",
    "conjunto": "Indicadores de Qualidade do Atendimento Telefônico",
    "paginaDataset": "https://dadosabertos.aneel.gov.br/dataset/indicadores-de-qualidade-do-atendimento-telefonico",
    "arquivo": "https://dadosabertos.aneel.gov.br/dataset/df624eb6-f1ed-46ed-bf84-bf641f97b4cb/resource/153c0076-28cf-45ac-bf6e-e9ac29b25d21/download/indicador-atendimento-telefonico.csv",
    "arquivoModificadoEm": "2026-09-05T10:00:20.203369",
    "dataGeracaoConjunto": "2026-09-05",
    "lidoEm": "2026-09-26",
    "licenca": "odc-odbl",
    "licencaUrl": "https://opendatacommons.org/licenses/odbl/1-0/",
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